Working Papers
- "Outsourcing a Two-Level Service Process," with H. Lee and E. Pinker, May 2011.
Download » - "Game Theory Models," with P. Kopalle, book chapter for the Handbook of Pricing Management, Oxford University Press. Forthcoming.
Download » - "Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers," with Philippe Chevalier and Nathalie Tabordon, latest revision: March 2004.
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