Publications
- "Dynamic Revenue Management in Airline
Alliances", with C.
Wright and H.
Groenevelt, Transportation Science, Vol. 44, No. 1, February 2010, pp. 15-37.
- "Work Expands to Fill the Time Available:
Capacity Estimation and Staffing under Parkinson’s Law", with S. Hasija and E.
Pinker, Manufacturing
& Service Operations Management, Vol. 12, No. 1, 2010, pp. 1–18.
- "Managing the Outsourcing of Two-Level
Service Processes: Literature Review and Integration", with E.
Pinker, H. Lee and S. Hasija, Proceedings of HICSS’43, 2010.
- "Dynamic Capacity Management with
Substitution", with F. Zhang, Operations Research, Vol. 57, No. 3, May-June 2009.
- "Call Center Outsourcing Contracts
Under Information Asymmetry", with S.
Hasija and E.
Pinker, Management
Science, Vol. 54, No. 4, April 2008.
- "The Southwest Effect, Airline Alliances and
Revenue Management", Journal
of Revenue and Pricing Management, Vol. 5, No. 1, April 2006.
- "Staffing and Routing in a Two-Tier
Call Center", with S. Hasija and E. Pinker, International Journal of Operational Research,
Vol. 1, No. 1, 2005.
- "Revenue
Management Games: Horizontal and Vertical Competition", with S. Netessine, Management
Science, Vol. 51, No. 5, May 2005.
- "Salesforce Design with
Experience-based Learning", with S.
Misra and E. Pinker, Simon School IIE Transactions,
Vol. 36, No. 10, October 2004.
- "Approximation and Analysis of a
Queueing System with Flexible and Specialized Servers", OR Spectrum,
Special Issue on Call Center Management, Vol. 26, No. 3, July 2004.
- "Gatekeepers and Referrals in
Services", with E. Pinker. Management Science,
Vol. 49, No. 7, July 2003.
- "Flexible Service Capacity: Optimal
Investment and the Impact of Demand Correlation", with S. Netessine and G. Dobson, Operations Research, Vol.
50, No. 2, March-April 2002.
- "Safe at Home? An Experiment in Domestic
Airline Security", with A. Barnett, M. Hansen, A. Odoni, and G. Gosling, Operations Research, Vol. 49, No. 2, March-April 2001.
- "The Efficiency-Quality Tradeoff of
Crosstrained Workers", with E.
Pinker, Manufacturing and Service Operations Management (M&SOM), Vol. 2, No. 1, Winter 2000.
- "Optimal Updating of Forecasts for the Timing
of Future Events," Management Science, Vol. 44, No. 3, 1998.
- "Real-Time Forecasts of Aircraft Departure
Queues," Air Traffic Control Quarterly, Vol. 5, No. 4, 1997.
- "A Comparison of Retained and Appointed Counsel
in Cases of Capital Murder," with J. Beck, Law and Human Behavior,
Vol. 21, No.5, 1997.
- "Response of the U.S. Air Carriers to the
On-Time Disclosure Rule," Transportation Research Record, 1993.
- "OR Theory and Practice: A Student
Perspective," with E. Pinker, K. Malone, and S. Ahn. OR/MS Today, June
1993.
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