He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health-care providers.

Prior to joining Tuck, he was a faculty member at the Simon School of Business at the University of Rochester.  He holds a PhD and MS in Operations Research from the Massachusetts Institute of Technology, and a BA in Applied Mathematics from Harvard University.