Curriculum Vitae
EDUCATION
- Massachusetts Institute of Technology, Cambridge, MA PhD in Operations Research, 1995; MS in Operations Research, 1993
- Harvard University, Cambridge, MA BA, magna cum laude, in Applied Mathematics, 1988
EMPLOYMENT
Professor of Operations Management, Tuck School of Business at Dartmouth, 2011–present
Associate Professor of Business Administration, Tuck School of Business at Dartmouth, 2005–2011
Associate Professor of Operations Management, William E. Simon School of Business Administration, University of Rochester, 2001–05
Xerox Assistant Professor of Operations Management, William E. Simon School of Business Administration, University of Rochester, 1995–2001
Teaching and Research Assistant, Massachusetts Institute of Technology, 1990–95
Research Associate, Massachusetts Port Authority, Logan Airport, Boston, MA, 1992 (summer)
Research Associate, MITRE Center for Advanced Aviation Systems, McLean, Virginia, 1993 (summer)
High School Mathematics Teacher, Northfield Mount Hermon School, Northfield, MA, 1988–90
HONORS AND AWARDS
Meritorious service awards from the journals Manufacturing & Service Operations Management (2009, 2008), Management Science (2009), and Operations Research (2000–2003, 1998, 1996).
Superior teaching awards from the Simon School full-time MBA classes of 2001, 2003, 2004 and 2005 and the Executive MBA classes of 2000 and 2002.
Simon School Teaching Honor Roll for student evaluations that place among the top 5 in the school (spring, 1999; winter and spring, 2000; winter, 2001; winter and spring, 2002; spring 2003; winter and spring, 2004; winter, 2005).
Listed among the Simon School’s “Outstanding Faculty” in the Business Week Guide to the Best Business Schools, 2001 and 2002 editions. Second place, M&SOM student paper competition (2000), for “Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation,” with S. Netessine and G. Dobson.
MIT's Harold Hazan Award for outstanding teaching in EE/CS (1992).
REFEREED PUBLICATIONS:
RESEARCH
"Dynamic Revenue Management in Airline Alliances," (with C. Wright and H. Groenevelt), Transportation Science, Vol. 44, No. 1, February 2010, pp. 15-37.
"Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law," (with S. Hasija and E. Pinker), Manufacturing & Service Operations Management, Vol. 12, No. 1, 2010, pp. 1–18.
"Dynamic Capacity Management with Substitution," (with F. Zhang), Operations Research, Vol. 57, No. 3, May–June 2009.
"Call Center Outsourcing Contracts Under Information Asymmetry," (with S. Hasija and E. Pinker), Management Science, Vol. 54, No. 4, April 2008.
"The Southwest Effect, Airline Alliances and Revenue Management," Journal of Revenue and Pricing Management, Vol. 5, No. 1, April 2006.
"Staffing and Routing in a Two-Tier Call Center," (with S. Hasija and E. J. Pinker), International Journal of Operational Research, Vol. 1, No. 1, 2005.
"Revenue Management Games: Horizontal and Vertical Competition," (with S. Netessine), Management Science, Vol. 51, No. 5, May 2005.
"Salesforce Design with Experience-based Learning," (with S. Misra and E. J. Pinker), IIE Transactions, Vol. 36, No. 10, October 2004.
"Approximation and Analysis of a Queueing System with Flexible and Specialized Servers," OR Spectrum, Special Issue on Call Center Management, Vol. 26, Issue 3, July 2004.
"Gatekeepers and Referrals in Services," (with E. J. Pinker), Management Science, Vol. 49, No. 7, July 2003.
"Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation," (with S. Netessine and G. Dobson), Operations Research, Vol. 50, No. 2, March-April 2002.
"Safe at Home? An Experiment in Domestic Airline Security," (with A. Barnett, M. Hansen, A. Odoni, and G. Gosling), Operations Research, Vol. 49, No. 2, March-April 2001.
"The Efficiency-Quality Tradeoff of Crosstrained Workers," (with E. J. Pinker), Manufacturing and Service Operations Management (M&SOM), Vol. 2, No. 1, Winter 2000.
"Optimal Updating of Forecasts for the Timing of Future Events," Management Science, Vol. 44, No. 3, 1998.
"Real-Time Forecasts of Aircraft Departure Queues," Air Traffic Control Quarterly, V5:4, 1997.
"A Comparison of Retained and Appointed Counsel in Cases of Capital Murder," (with J. Beck). Law and Human Behavior, Vol. 21, No. 5, 1997.
"Response of the U.S. Air Carriers to the On-Time Disclosure Rule," Transportation Research Record 1379, 1993.
BOOK CHAPTERS, PROCEEDINGS AND CURRICULUM DEVELOPMENT
"Game Theory Models," (with P. Kopalle), book chapter for the Handbook of Pricing Management, Oxford University Press. Forthcoming.
"Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration," (with E. Pinker, H. Lee and S. Hasija), Proceedings of HICSS-43.
"Introductory, Integrative Cases on Airline Revenue Management," INFORMS Transactions on Education, Vol. 9, Issue 3, May 2009.
"Web-based Simulations for Teaching Queueing, Little’s Law, and Inventory Management," (with Gregory Dobson), INFORMS Transactions on Education, Vol. 7, No. 1, September 2006.
"Introduction to the Theory and Practice of Yield Management," (with S. Netessine), INFORMS Transactions on Education," Vol. 3, No. 1, September 2002.
OTHER PUBLICATIONS
"Covering the Spread," (with S. Powell), BizEd March/April 2007.
"OR Theory and Practice: A Student Perspective," (with E. J. Pinker, K. Malone, and S. Ahn). OR/MS Today, June 1993.
WORKING PAPERS
"Outsourcing a Two-Level Service Process," (with Hsiao-Hui Lee and Edieal Pinker), August 2010.
"A Constant Bid Price Approximation for Airline Network and Alliance Revenue Management," (with C. Wright and H. Groenevelt), June 2010.
"Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers," (with P. Chevalier and N. Tabordon), March 2004.
RESEARCH GRANTS AND FELLOWSHIPS
Research grant to the Simon School with a total budget of $27,000 from the Federal Aviation Administration for research under the White House Commission on Safety and Security (1997).
Research grant of $60,000 from Rochester Gas and Electric Corp (1996, with Gregory Dobson).
FAA Graduate Research Award on Public Sector Aviation Issues (1991).
PROFESSIONAL SERVICE
Associate Editor for Management Science (2000–present);
Associate Editor, M&SOM (2006–present);
Associate Editor for Operations Research (1999–2010);
Editorial Review Board, M&SOM (2002–2005);
Editorial Review Board, Journal of Revenue and Pricing Management (2003–present);
Senior Editor for Production and Operations Management (2003–present).
Vice–Chair (2006–07), Chair (2007–08), and board member (2008–2009), INFORMS Revenue Management and Pricing Section.
Chair of the Practice Prize Committee, INFORMS Revenue Management and Pricing Section (2009–present).
OR/MS Today Advisory Committee (2005–present, Chair 2007–2009).
Cluster Co-Chair, Revenue Management and Dynamic Pricing, INFORMS Denver (2004).
Member of INFORMS; Member of the INFORMS Public Awareness Committee (1998 – 2003); Vice President of the INFORMS Section on Public Policy and Processes (1996–99); Regular teacher in the INFORMS high school outreach program.
Ad hoc referee for Operations Research, Management Science, Manufacturing & Service Operations Research, Transportation Science, Production and Operations Management, INTERFACES, European Journal of Operations Research, IIE Transactions, Operations Research Spectrum, Naval Research Logistics, Computers and Operations Research, Informs Transactions on Education, Journal of Retailing, Journal of Traumatic Stress, INFORMS Junior Faculty Interest Group competition (2008), M&SOM Services Special Interest Group conference (2008, 2009), M&SOM Section conference (2009, 2010), INFORMS George B. Dantzig Dissertation Award (2005; chair 2006), POMS Wickham Skinner Award for best unpublished paper (2006), and the M&SOM student-paper competition (2001, 2002, 2009, 2010).
INDUSTRY AND GOVERNMENT AFFILIATIONS
Consultant for Eastman Kodak, Rochester Gas and Electric, Frontier Communications, and the Federal Aviation Administration.
University of Rochester coordinator for FAA-sponsored National Center of Excellence for Aviation Operations Research (1997–1999).
MEDIA CITATIONS
Quoted in USAToday (2010), The Washington Post (2007), Christian Science Monitor (2006), CFO Magazine (2006), Wall Street Journal (2006), Boston Herald (2006), AP Newswire (2005), Knight Ridder Newspapers (2004), San Jose Mercury News (2001–2002), Airline Financial News (1996), The Sporting News (1995).
PHD COMMITTEES
At the Simon School: Hsiao-Hui Lee (2010), Sameer Hasija (2007), Praneet Singh (2007), David Huff (2003), Jiri Chod (2002), Pranab Majumder (2001), Serguei Netessine (2001), Reynold Byers (2000), Effie Stavrulaki (1997). At NYU-Stern: Xing Hu (2010). At Indian Institute of Science, Bangalore: Sri Vanamal V. At the Rotman School, University of Toronto: Hao Qian (2004). At the Institut d’Administration et de Gestion, CORE, Louvain-la-Neuve, Belgium: Nathalie Tabordon (2003).
TEACHING AND CURRICULUM DEVELOPMENT
- Tuck core course in Decision Science to full-time MBA students (2005–present). Avg. instructor evaluation: 5.3/6.0
- Tuck elective on Service Operations Management to full-time MBA students (2007–present). Avg. instructor evaluation: 5.5/6.0
- Course on Spreadsheet Modeling in the Tuck Business Bridge program for undergraduates and recent graduates of arts and sciences colleges (2006–07).
- Tuck executive education
- Health Care Operations Management, a two-week module combining in-person and on-line materials (2011)
- Mastering the Supply Chain for minority business entrepreneurs (2006–07)
- Operations Strategy for a program on Building Successful Native American Businesses (2008)
- Simon core course in Operations Management to part-time and full-time MBA students (1996- 2005). Avg. instructor evaluation: 4.8/5
- Simon core course in Operations Management to Executive MBA's (1999-2005). Average instructor evaluation: 4.8/5
- Simon elective in Manufacturing Management (1996–97). Avg. instructor evaluation: 4.1/5
- PhD seminars in Queueing Networks and Approximations (2005), Agency Models for Operations Management (2000), and Stochastic Models for Supply Chain Management (1999). Co-taught PhD seminar in Stochastic Inventory Theory with Phil Lederer and Harry Groenevelt (2004).
